Cart (0)
Your cart is empty
Our return policy is valid for 30 days from the date you receive your order. After this period, we are unfortunately unable to offer a refund or exchange, except where exceptional circumstances apply or where a longer period is required by applicable law.
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible using our contact form or by email at contact@trizelle.com.
To help us process your request quickly, please provide:
a description of the issue;
whether you prefer a replacement or a refund;
one or more clear photos of the product, the shipping packaging, and the shipping label;
your order number.
We review requests within 48 business hours. Once your claim has been approved, we will either send a replacement product or issue a refund, depending on your preference and the circumstances, within 7 days after receiving the returned item when its return is required.
If your order has not yet been prepared or shipped, we can cancel it and issue a full refund.
If your order has already been shipped, you will need to wait until you receive it before requesting a return under this Return and Refund Policy. Return shipping costs are your responsibility unless the cancellation is due to an error on our part.
Before returning any item, please contact our customer support team to obtain return instructions. Returns sent without prior authorization may be refused.
All our products are covered by a 30-day warranty against manufacturing defects.
If a defect appears during this period, please contact us and provide:
a description of the issue;
photos or videos clearly showing the defect;
your order number.
After reviewing your request, we will offer either a replacement product or a refund after receiving the defective item, depending on the circumstances.
If you change your mind, you may return your product within 30 days of receiving it.
The product must be returned in new or gently used condition, together with its original packaging whenever possible.
Return shipping costs are your responsibility.
Once we receive and inspect the returned product, we will process your refund in accordance with this policy.
If you would like to exchange your product for a different model or version, you may request an exchange within 30 days of receiving your order.
Return shipping costs are your responsibility unless the exchange is required due to a product defect or an order preparation error on our part.
If you receive an item different from the one you ordered, please contact us immediately upon receipt.
In this case, we will cover all return shipping costs and arrange to send you the correct product as quickly as possible.
If you have received confirmation that your refund has been issued but it has not yet appeared in your account, please:
check your bank account;
contact your credit card provider, as some refunds may take several days to appear;
contact your bank to verify its processing times.
If, after completing these steps, you still have not received your refund, please contact us at contact@trizelle.com, and we will be happy to assist you.
If a product is damaged or non-compliant but you choose not to accept the free replacement offered by our customer support team, return shipping costs will remain your responsibility.
The time required to receive an exchanged product may vary depending on your country of residence.
For any return valued at more than €75, we strongly recommend using a trackable and insured shipping service. We cannot guarantee receipt of a returned package without proof of shipment.
Any shipping charges paid for the original order are non-refundable, except where required by law or where the error was caused by our company.
